Got a question? We have answers for you!

From the moment the reservation is made, we ensure that we track every change to the flight's landing or takeoff time. If you receive changes directly from the airline, it is important to update our booking center team as soon as possible.

Is it possible to book the service for any flight? Our service is available for all flights and at all terminals without exception, including charter flights and domestic flights. Our team will be there to greet you and provide you with VIP service of the highest standard.

Absolutely. It is important to mention at the time of booking that one of the passengers requires a wheelchair, and we will ensure we meet you at the aircraft door, or alternatively at your vehicle, with a wheelchair and assist them in completing the process at Ben Gurion Airport quickly and comfortably while receiving personalized attention from a professional and skilled agent.

Absolutely. If you or your guests are arriving with a quantity of more than 6 suitcases, you should also book a porter service or an additional agent to assist with the luggage lifting, ensuring the service is quicker and more comfortable.

The company is committed to providing a complete and comprehensive range of services. The diverse service package allows the company to provide its clients with end-to-end solutions and to tailor a service package that suits each client's needs from a wide range of complementary services such as: transportation in various vehicles, assignment of a personal driver, guided tours with licensed guides, private flights, personal security services, and more...

We are available for you 24 hours a day, seven days a week, and are committed to providing you with the most professional and best service. Reservations can be made on our booking website at any time to receive instant confirmation: https://www.www.vipbengurion.com. In addition, you can contact us by email at info@aerovip.co.il, by phone at 03-9754468, or via WhatsApp at 052-314-5314.

A fast and secure reservation can be made on the booking website www.www.vipbengurion.com to receive instant confirmation via email and enjoy a 5% discount. Another option is to send a detailed email to our booking center at info@aerovip.co.il.

Our agent will meet you at the jet bridge (aircraft sleeve) holding a sign with your name so you can meet quickly and easily. If the aircraft lands at a remote stand, the agent will meet you at the bottom of the stairs connecting to the aircraft.

For flights from Terminal 3, our agent will meet you at Gate 1 (Arrivals area - Meet & Greet Hall). For flights from Terminal 1, our agent will meet you at Gate 4 (at the terminal entrance).

With all types of credit cards.

If the cancellation is made 24 hours before the scheduled meeting time, the reservation will not be charged.