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FAQ

FAQ

The VIP service is geared towards respectable tourists, families of airline Station Managers, diplomats, businessmen, artists, beloved family members and anyone interested in saving precious time and in making the passage through Ben-Gurion Airport pleasant, while enjoying personal treatment from a professional and trained representative.




From the moment the order is placed we take care to track all changes related to the arrival or departure of the flight. We make sure to be in time for our clients regardless of schedule changes.

We provide VIP services for passengers on any type of flight, including charter and domestic flights.

 

 Certainly, however, it is important to specify at the time of the order that one or more of the passengers require a wheelchair. One of our professional and trained representatives will meet the client at the aircraft or at the vehicle with a wheelchair and will assist with all the procedures at Ben-Gurion Airport, making the passage as speedy, personalized and comfortable as possible.

 

Certainly, in case you or your guests arrive with more than 10 suitcases, we recommend that you hire a porter that will assist with lifting the luggage and will help us provide you a faster and more convenient service.

 

Our company provides a wide and inclusive range of services. The diverse spectrum of services enables our company to provide each of its clients with comprehensive solutions and tailor-made service packages suitable to their needs and requirements, like: security services, private driver, trips, guided tours and more.

We offer 24/7 service, while our customer service department is available between 08:00 – 21:00. Beyond these hours you will be able to contact our shift supervisor. 

 

It is preferable to book our services as early as possible, in order to allow us the time to organize and send you all the needed confirmations in time. However, our practice and professionalism allow us also to provide last minute or “real time” solutions.